Refund Policy for Ycart

At Ycart, we aim to make the refund process as simple and transparent as possible. Here’s how you can expect to receive your refund:

How Will I Get My Refund?

Refund Source: Refunds will be credited to the same payment source used for the original transaction after deducting any applicable return costs, once the returned product is received and inspected.
Refund Amount: You will receive only the amount actually paid for the product, subject to any applicable deductions.
Offers and Promotions: Any offers, promotions, or discounts applied to the returned product will be forfeited upon return.
Bank Payments: If you paid through a bank account, the refund will be credited to the same account, minus any applicable return costs, once the return is processed.
Cash on Delivery: If you paid by cash on delivery, you will receive the refund in your bank account. You need to provide your bank details, and the refund will be credited to the account provided. Ycart is not responsible for incorrect bank details provided by you.
Discrepancies: In case of any discrepancies regarding the refund amount, Ycart may request additional information such as a bank statement or other relevant documents.

When Will I Get My Refund?

Refund processing times after the product is received by us or once the seller notifies us of the receipt are as follows:

Refund Method

Credit Card
Debit Card
Net Banking
UPI
Cash on Delivery (Refund to Bank Account)

Refund Time Frame

3-7 Business Days
3-7 Business Days after updating bank details

We strive to process all refunds promptly to ensure you have a hassle-free shopping experience with Ycart.

Return Policy for Ycart
At Ycart, we strive to ensure a seamless shopping experience for our customers. Our return policy is designed to be straightforward and customer-friendly.

Return Policy:

Eligibility: Customers can return products within 7 days from the date of delivery.
RTO (Return to Origin): Shipments that were not delivered to the customer will automatically be converted to an RTO.

Seller Information:

Return Management: Ycart provides sellers with comprehensive tools and information to manage customer returns and RTOs effectively. This includes details on compensation and any charges levied for returns or RTOs.
Tracking Tools: Our platform offers best-in-class tools to help sellers track and manage returns, access order or product level data, and view detailed shipping tracking, payment, and order history.

Return Shipping Fee:

Customer Returns: If a customer returns a product, the seller will be charged a return shipping fee based on the weight of the shipment only if it Free Return. If the product return is Eligible-Return, the customer will be charged a the return shipping fee based on the weight of the shipment.
RTO Shipments: If an order is not delivered to the customer and is converted to an RTO, the seller will be charged any additional shipping fees.

Managing Charges:

Tracking & Management: All return and RTO-related charges can be tracked and managed using the tools provided to Ycart's sellers.
Exceptional Cases: In some exceptional cases, the return shipping fees may be waived.

We aim to support our sellers with efficient return management tools and transparent policies to enhance customer satisfaction and maintain a smooth operational process.